THE PARADE PATIENT AGREEMENT
Terms of Service
We always endeavour to provide the highest quality service that we can. This section provides further details to our terms and conditions of service. If you have any queries regarding any of our terms please contact us.
Please be aware that any information provided through any part of our website is provided for interest purposes only and does not constitute personal professional advice. No professional advice can be provided without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.
Once your treatment plan has been agreed with the dentist, we will provide printed details of your plan which we ask that you read through and sign that you have been clearly explained to regarding treatment options. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for net 30 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query this should be done before any appointments for treatment are scheduled.
Certain medical treatments require completion of a written consent form. We work to strict governing guidelines in order to ensure that the patient and/or legal guardian is fully aware of the treatment, aftercare and any risk before treatment is carried out.
Fees for NHS dental care are set out by NHS England and are usually adjusted on April 1st each year. The fees are banded and change depending on the type of treatment you require. Before commencing any treatment, the dentist will advise you which band your treatment is in. If this plan changes due to radiographic or clinical findings, we will inform you and discuss the change of fees with you. The band fees are displayed throughout the practice and also available to view on the NHS website (https://www.nhs.uk/using-the-nhs/nhs-services/dentists/understanding-nhs-dental-charges/). Once your course of treatment has entered into a particular band, payment should be made at the time of that appointment. We are not able to adjust NHS fees or finance them in any way. Should you require financed dental treatment, please discuss alternative options with the dentist.
For private dental treatment including Care Plus, Invisalign®, cosmetic treatments and hygiene and therapy appointments, we require pre-payment and deposits. The amount required may vary depending on the type of treatment needed, however we generally require 50% of the total fee.
Finance plans are available for treatment plans over £500.00 (not including teeth whitening or emergency treatment) and a minimum deposit may also be required.. This requires an application and if approved is provided by a dental finance company and the patient is subject to their terms and conditions. The finance agreement must be accepted and signed prior to the start of that treatment. If you have financed any of the costs of your treatment through the finance company and later wish to cancel your treatment after signing the agreement forms, a cancellation fee of up to 15% of the total finance amount will be applicable.
We do not operate a credit account system and we require fees to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, the full fee will be taken at the impression stage of the appointment. Fees for certain treatments like Dental Implants and Invisalign® are broken down and taken on a pay as you go basis at each visit. We will discuss and plan a schedule of payment for you.
All corporate and external insurance holders must pay for their treatment at the time of treatment, then claim for reimbursement from their provider, please see our section on Insurance for further details.
Payments can be made by cash, debit card or credit card. We do not accept payments made by cheque.
The Parade Dental reserve the right to make a charge for any debt passed to a debt collection agency.
Late cancellations or failure to attend
Late cancellations and failure to attend appointments have a negative impact to our service and regular patients. For a deposit to be refunded The Parade Dental requires at least 24 hours notice of cancellation. Cancellations made within this time frame, or failures to attend, are not subject to refund.
Being late for appointments
Sometimes being late for appointments is unavoidable. Please let us know if you are going to be late but please also be aware that if you are going to be more than 10 minutes late you may be asked to reschedule your appointment. If you arrive more than 15 minutes late without our prior agreement we may consider that you have failed to attend, in which case you will not be eligible for a refund.
At The Parade Dental our Ceramic Veneers, Ceramic crowns, Implant crowns and permanent fillings are guaranteed for a period of twelve months following placement, provided that the following conditions are met:
The patient has fully paid for the treatment and does not owe the practice any money for the treatment received
The Veneers, Crowns & Implant crowns have not been damaged as a result of an accident, trauma or excessive grinding
The patient has followed all post treatment maintenance recommendations made by our dentists.
No treatment is guaranteed for more than 1 year
Some treatments may have a guarantee of less than 1 year in this instance the treating clinician will inform you
It is important that you provide a full medical history and details of any medications that you take. It is also a requirement that we have your correct contact details on file. Should these change it is very important for you to tell your dentist. Whilst we try to keep all information updated on each routine visit, It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history. All records are kept in accordance with strict Data Protection guidelines.
All patient details are stored on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs, etc. remain the property of The Parade Dental. Copies of notes, radiographs and photographs can be made available on written request. All staff undergo Data Protection training and understand the importance of information handling.
Our privacy notice is available on the practice website (https://www.theparadedental.co.uk/general-privacy-policy), at reception or can be requested by email.
Use of Images and X-rays
The Parade Dental may use images and x-rays of your smile and teeth only (for marketing and educational purposes) for our website, promotional and educational literature. Your name will never be published and your identity will never be disclosed. We ensure we receive permission prior to using any images, however if you do not wish for us to use your images and x-rays in this way please inform us.
We like to use all tools available to provide you with a convenient reminder of impending appointments or routine check up appointment reminders, via email or SMS. If you would prefer that we did not contact you please ensure you inform reception during your next visit to opt out. We do not use your details for anything else and will not pass on your information to third parties.
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. We would welcome you calling the practice on 0113 261 4228 and asking to speak to The Practice Manager, or emailing the practice, firstname.lastname@example.org to explain why you are unsatisfied or to book an appointment to talk it through. Lastly, please feel free to write to us to explain why you are unsatisfied - The Practice Manager, The Parade Dental, Unit 5 - Holt Park Shopping Centre, Holt Park Rd, Leeds LS16 7SR.
The Practice Manager is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 48 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 5 working days and will aim to provide a full response in writing as soon as practical.
Our full complaints procedure is available on the practice website (https://www.theparadedental.co.uk/complaints-procedure), at reception or can be requested by email.